Support

Frequently Asked Questions

FAQ

What products does Nomad Cashmere offer?

Nomad Cashmere offers a curated range of premium comfort items, including mattresses, loungewear, apparel, scarves, bedding, throws, clothing and accessories, bath robes, accessories, blankets and quilts, luxury mattresses, pillow covers, and duvets. Each product is crafted with high-quality materials designed for lasting comfort and style.

Do you offer luxury mattresses?

Yes. Our luxury mattresses combine advanced support systems with premium upholstery to provide exceptional comfort and durability. They are designed to suit a variety of sleeping styles and preferences.

What materials are used in your products?

We use a range of high-quality materials including pure cashmere, premium cotton, natural latex, and other advanced fabrics. Specific materials vary by product and are listed on each item page. We focus on softness, breathability, and longevity.

How do I choose the right mattress?

To choose the right mattress, consider your sleeping position, firmness preference, and any specific support needs. Our product pages include detailed specifications and a firmness guide. If you need personalized help, contact our customer support for recommendations.

What is cashmere quality like for loungewear and scarves?

Our loungewear and scarves use premium cashmere that is soft, warm, and lightweight. We source fibers that offer excellent warmth-to-weight ratios, with careful knitting and finishing to maximize comfort and durability.

How should I care for cashmere items?

Care instructions vary by product. Generally, hand wash or dry clean cashmere pieces and lay flat to dry. Avoid high heat and harsh detergents. Please refer to the care label on each item for precise instructions.

Do you ship internationally?

Yes, we offer international shipping to selected destinations. Shipping times and rates vary by location. At checkout, you will see available options for your address.

What is your return policy?

We offer a hassle-free return policy within a specified window from delivery for most products. Items must be unused and in their original packaging. Some exclusions may apply to certain sale items or custom orders. Please review the full policy on our Returns page or contact customer support for assistance.

How can I track my order?

Once your order ships, you will receive a tracking number via email. You can also track your order by logging into your account and visiting the Orders section.

Do you offer gift cards?

Yes, we offer digital gift cards that can be redeemed on our website. Gift cards come in multiple denominations and are delivered by email with a redeemable code.

Are there eco-friendly or sustainable options?

We are committed to sustainability and often use responsibly sourced materials and ethical manufacturing practices. Specific sustainable attributes are listed on product pages where applicable.

How do I contact customer support?

You can reach our customer support team via email, phone, or the contact form on our site. We aim to respond promptly to inquiries about product details, orders, or returns.

Do you offer customization or sizing options?

We offer various sizes for bedding and apparel where applicable and may provide customization on certain items. Please check product pages for available sizes and customization options, or contact us for assistance.

What payment methods do you accept?

We accept major credit cards, debit cards, and other common online payment methods. Some regional options may also be available. Payment methods are shown at checkout.

Will I receive a confirmation of my purchase?

Yes. After placing an order, you will receive an order confirmation email with details and an estimated delivery date. You will also receive shipment updates as your order progresses.

Do you offerbulk or wholesale options?

For bulk or wholesale inquiries, please contact our sales team. We offer competitive terms for retailers and partners, with product availability and pricing tailored to the order size.

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