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Frequently Asked Questions

Frequently Asked Questions - Nomad Cashmere

Frequently Asked Questions

General

What is Nomad Cashmere?

Nomad Cashmere is a brand that offers a curated range of luxury comfort products, including mattresses, loungewear, apparel, scarves, bedding, throws, clothing and accessories, bath robes, blankets, quilts, and related luxury textiles. We prioritize premium materials, craftsmanship, and exceptional comfort.

Where do you ship?

We ship to most locations worldwide. Shipping availability and costs vary by destination and product type. During checkout, you will see the available options and estimated delivery times for your address.

What is your return policy?

We offer a hassle-free return policy on eligible items within a specified window from the delivery date. Items must be unused and in their original packaging. Some categories, such as mattresses and custom-made items, may have special terms. Please review our full policy at checkout or in our Returns page.

Mattresses & Luxury Mattresses

What materials are your mattresses made from?

Our mattresses use premium innerspring systems, memory foams, latex, and natural comfort layers with breathable fabrics. Luxury mattresses emphasize high-density foams, premium fabrics, and enhanced edge support for enduring comfort.

Do you offer mattress toppers or foundations?

Yes. We offer compatible foundations, bases, and mattress toppers designed to pair with our mattresses for optimal support and durability.

How should I choose the right mattress firmness?

Firmness choice depends on sleeping position, body weight, and personal preference. We provide guidance and size-specific descriptions to help you select the most comfortable option for support and pressure relief.

Loungewear & Apparel

What sizes do you offer for loungewear?

We offer a range of sizes across our loungewear and apparel lines. Size charts are available on product pages to help you find the best fit.

What fabrics are used?

Our loungewear and apparel utilize luxurious materials such as cashmere blends, cotton, and other soft textiles designed for comfort and durability.

Scarves, Accessories & Clothing

Are your scarves cashmere?

Many of our scarves are crafted from premium cashmere blends to provide warmth, softness, and a refined look. Product pages detail the exact materials.

How should I care for my cashmere items?

Care instructions vary by product. Generally, cashmere items should be hand washed or dry cleaned as recommended on the label. Lay flat to dry and avoid excessive heat. See product care notes for specifics.

Bedding, Blankets, Duvets & Quilts

What makes your bedding luxurious?

Our bedding, blankets, duvets, and quilts use high-quality natural fibers, breathable weaves, and thoughtful construction to maximize comfort, warmth, and durability.

How do I choose the right duvet insert?

Consider the climate, your sleep preferences, and the duvet fill type (down, synthetic, etc.). We provide fill weights and warmth ratings on product pages to help you decide.

Pillows & Pillow Covers

Do you offer pillow protectors or covers?

Yes. Our pillow covers and protectors are designed to fit standard and specialty pillow sizes, offering added protection and style.

Bath Robes

What materials are used in your bath robes?

Our bath robes feature plush, absorbent fabrics such as terry and cotton blends, with luxury trims and meticulous stitching for a comfortable, spa-like experience.

Home Accessories

What kinds of accessories are available?

We offer a curated selection of accessories, including decorative throws, cushions, storage solutions, and other home accents designed to complement our textiles.

Ordering & Payment

What payment methods do you accept?

We accept major credit cards, debit cards, and other secure online payment options as offered at checkout. Gift cards may also be available for use where permitted.

How can I track my order?

After you place an order, you will receive a confirmation email with a tracking number and a link to monitor the shipment status.

Care & Maintenance

How can I prolong the life of my Nomad Cashmere products?

Follow the care instructions included with each item, store in a cool, dry place, and handle textiles gently. Regular cleaning and proper storage help maintain softness and appearance.

Customer Support

How do I contact support?

You can reach our customer support team via the contact page on Nomad Cashmere, email, or phone during business hours. We aim to respond promptly to inquiries about products, orders, and returns.

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